passenger rights

More than 30,000

passengers already trusted Claim it

About us

EU Regulation 261/2004 foresees that passengers, travelling to or from any European airport, are entitled to a financial compensation in case of a delay of more than 3 hours, cancellation or overbooking.
Unfortunately, there are plenty of justifications airlines invoke in order not to compensate passengers that they have served badly. This is why we started Claim it.

Our history

It all started with a very long delay on a flight, Ralph Pais, our founder & C.E.O., experienced back in 2012. Within hours of engaging in his dispute with the airline – just in order to obtain what was his legal due – he realized he had stumbled upon a widespread problem.

Being entrepreneurial, Ralph views every problem as an opportunity. And that is the true foundational story of Claim It.

Our team: experienced and passionnate experts

Our international team is made up of legal experts and top negotiators who have a deep knowledge and passion for passenger rights. They perfectly know all the tricks and arguments some airlines use in order not to compensate passengers and how to counter them.

When it comes to aiding disgruntled airline passengers, we at Claim it are unparalleled. Our organization has recovered large amounts for poorly served travelers since 20xx. Our impressive track record is made possible by the fact that we take the complaints of our clients personally. Always dedicated and results-driven, our team is accustomed to going above and beyond of what is expected of a firm.



& C.E.O.

Ralph is in charge of the daily management of the company and its developments in all European countries. He is also a regular public speaker on the subject of passenger rights. Furthermore, Ralph regularly gets invited on T.V. and radio shows to talk about the activities of Claim it and share his insights on passenger rights.




Yizhaq was a lawyer at the Brussels Bar Association. During his studies he was the president of the European Law Students Association. He joined Claim it in May 2016 as head of Claim It’s business development department. Since he has developed an exceptional expertise in all matters related to passenger rights.




Lionel joined Claim It at the board level to help further the development of the firm. Lionel started his career in the corporate finance world at ING and at Goldman Sachs, helping companies finance specific projects. He now operates as a real estate developer. Lionel graduated at l’ICHEC in Brussels.




Thierry joined Claim It to head the growth of the company in Europe. Prior to Claim It, Thierry worked in finance in different banks (Goldman Sachs, UBS) where he was heading different teams. He also launched a very successful start-up in the travel industry. Thierry graduated from HEC business school in Paris.




Edona is responsible for managing the presence of Claim It throughout the social networks. She’s also in charge of customer relations. If you encounter any hiccup in dealing with Claim It (which shouldn’t occur), Edona is your go-to person.
She speaks five languages: French, Dutch, English, German and Albanian.
Edona joined the team of Claim it in January 2016.




Alexandra is responsible for communications and negotiations with the airlines. She’s also in charge of customer relations. Alexandra is someone the airlines are learning not to mess with*. And she’s on your side!
She speaks five languages: French, Dutch, English, Italian and Macedonian.
Alexandra joined the team of Claim it in October 2017.

Our mission: fight for passenger rights

We force airlines to respect passenger rights and apply the EU legislation regarding compensations. Your advantages for having Claim it deal with your case are very clear and transparant:

  • If we don’t obtain your compensation, you owe us nothing at all
  • We put experienced legal experts and top negotiators at work on your case
  • We thoroughly know the legislation and all the tricks some airlines have recourse to
  • No administrative hassle for you; you entrust us your file once and we take care of everything
  • At the end you receive your compensation, minus our 25% + VAT remuneration; there aren't any other costs involved

In a nutshell, we enforce your compensation claim with the airline, using all legal means at our disposal in combination with an important knowledge and a sincere passion for passenger rights.

Contact us right away and we'll do the work for you too just as we battle for thousands of other passengers each and every day. Fill in your Claim it form now. And start your claim procedure right away.

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Claim it in the press

Vol retardé ou annulé à cause d’oiseaux: bientôt indemnisé?

2018-02-03 11:02:46

TUI moet 54 passagiers 32.000 euro betalen voor 4 uur vertraging

2018-02-03 11:00:50

Un vol TUI atterrit avec quatre heures de retard à Bruxelles: les 54 passagers obtiennent une compensation

2018-02-03 10:55:22

Claim now for the compensation you’re entitled to